All prints are robustly packaged. Although there are minor differences between individual labs packaging standards, the following typical approach is consistent
Our unframed fine art prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes unless they are A4 or smaller and being delivered in the UK or mainland Europe (in which case they are shipped in thick cardboard envelopes)..
All canvas wraps are wrapped in a protective sleeve with individual plastic or cardboard guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy duty cardboard box.
The packaging standards have been refined many times, over many years and it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.
Not satisfied with the size or design? We will refund your purchase upon returning the artwork. No questions asked!
We'll be happy to refund your purchase within 90 days of receiving your artwork. Meaning, your 30-day returns period starts from the day your order had arrived, as indicated by the tracking number.
To return your item:
Email us to firstname.lastname@example.org along with the following details: order number, the reason you're returning the item, photos of the item and its box, return or exchange preferred (if exchange, let us know which item and size).